People often ask us about the current rules for museum visitors. Let us give brief answers to some of the most common questions.
1. The best way to visit the museum is to buy e-tickets ahead of time on our website. This will save you time: e-tickets allow visitors to enter the museum buildings quickly during a certain time slot. A time slot is a 30-minute period (for example from 15:00 to 15:29 p.m.) during which you can enter the museum. Please save your ticket to your electronic device ahead of time to avoid problems with poor Internet connectivity at the museum entrance. You can also print out your ticket, if you like, yet using e-tickets helps to protect the environment. Tickets go on sale 2 weeks before and can be bought even on the date of your visit. Discount and free tickets are also available on the site. If your plans change, you can return your e-ticket at any time before the date of your visit (until 11:59 p.m. of the previous day).
2. Tickets can also be bought at the museum box office on the day of your visit. Here, tickets are sold one per person on a first-come-first-serve basis only for the same day.
3. The museum offers discounts for different visitor categories (see the full list of discount visitor categories to see if you qualify). If you buy a discount ticket, don’t forget to bring a document confirming your right to the discount along with you to the museum: you will be asked to show it at the entrance.
4. The museum offers free admission on certain days for select categories of visitors: on Tuesdays for members of families with three or more children and on Wednesdays for children, young people and students on Thursday visitors aged 60 years and over. Such visitors can acquire the free tickets on the museum’s website to avoid standing in line on the day of the visit.
5. Visitors with disabilities of the I and II categories, visitors aged 70 years and over, and other visitor categories are entitled to rapid museum entry and priority service at the museum box office. The full list of categories is given in the visitor rules and regulations. These visitors can enter the Main Building from Kolymazhny Lane and the Gallery through its main entrance on Volkhonka Street.
6. Expositions are accessible only during the museum’s opening hours. Please consult the opening hours of museum buildings on the date of your visit. Visitors who are planning to spend a lot of time at the museum should come during the day and choose e-tickets with early time slots. As the museum’s opening hours are subject to change, visitors should consult the crawler on the museum’s website and notices on the buildings’ webpages.
7. It is best to visit the museum on weekdays, as the number of visitors is a lot higher on weekends and holidays as well as during school vacations and on the first and last days of exhibitions. Museum rooms are less crowded and tickets are cheaper on weekdays.
8. You can visit the museum’s permanent collection or temporary exhibitions with a regular guided tour (tour tickets go on sale on the museum’s site four weeks before the date) or order an individual tour for a convenient time and date by filling out the electronic form.
9. Visitors who prefer to take a self-guided tour can take advantage of free apps or audio guide rental.
10. We are always happy to welcome families with children! Consult the special page on our website for tips on preparing for visiting the museum with a child. Please note: both the child and the accompanying adult must buy entry tickets. Children aged 6 years and under are entitled to free admission, yet they must have the corresponding tickets that can be acquired on the website or at the box office and presented at the entrance.
Information on additional museum visitor rules and services is provided below.
If you didn’t find an answer to your question, please write us by using the contact form.