To visit the museum you need to purchase an e-ticket online for a specific date and time (a session). A session is a 30-minute interval (e.g. from 12:00 pm until 12:29 pm) when you can enter the museum. Please be sure to arrive on time! If you are late, the museum reserves the right to deny admission. To avoid the formation of lines, we ask that you do not arrive earlier than the time specified on the ticket. You can buy a ticket online on the date of your visit, but we recommend that you do so in advance because the number of tickets to each session is limited.
All categories of admission tickets are available, including reduced-fare and free tickets. Ticket orders for any category can be placed on the museum website. Please make sure to bring a document confirming your eligibility for the discount. You may need to present it at a checkpoint.
Ticket purchase, payment and refunding processes are regulated in accordance with terms and conditions of the User Agreement. To return your ticket, please complete the online refund form.
Should you have questions about ticket purchases, e-mail us at firstname.lastname@example.org.
How to join a guided tour to the Museum
Please read the Admission Policy before visiting. Should you have questions about visiting the museum, please submit them via the feedback form.